Contact us
Email support@alphanovaai.app. We are a small team and we reply as quickly as we can; we would rather not promise a response time we cannot guarantee during beta.
It helps to include your device and OS version, the app version, and what you expected to happen. Please do not send account numbers, bank credentials or full statements by email.
There is no contact form here on purpose. A form needs JavaScript and a server to receive it; email is more reliable and gives you a copy of what you sent.
Common questions
Is my bank login safe?
Bank connections are provided by Plaid. Your bank credentials are entered in Plaid's secure interface and are never seen or stored by Nova. Nova receives a token that permits read access to transactions and balances — it cannot move money.
Where is my data stored?
On your device. Transactions, budgets, goals, holdings and receipts live in a local database on your phone. There is no Nova account and no server-side copy of your financial history. Full detail is in the privacy policy.
Which banks are supported?
Whichever institutions Plaid supports in your country. If your bank does not appear in the Plaid search, Nova cannot connect to it yet — that coverage is Plaid's, not ours.
A transaction is in the wrong category. Why, and how do I fix it?
Categorization runs on rules first, with an AI pass for merchants the rules cannot place, so an unfamiliar or ambiguous merchant name can land in the wrong bucket. Open the transaction and change its category; Nova remembers that choice for that merchant going forward.
How do I import my brokerage statement?
Go to Investments and choose to import. You can use a PDF statement, a photo of one, a screenshot, or a spreadsheet. Nothing is hardcoded to a specific brokerage. If the file covers several accounts, Nova splits it into those accounts automatically. Check the parsed holdings before saving — a low-quality photo can misread a number.
Can I change my currency later?
No, not without resetting your data. Currency in Nova is a display setting: your amounts are stored as numbers, so switching from USD to MXN would silently reinterpret every amount already recorded rather than convert it. Blocking the change is a deliberate safety decision — an incorrect balance is worse than an inconvenient one. Choose the currency that matches the accounts you will connect.
How do I unlink a bank?
In the accounts section, remove the institution. Nova deletes the stored access token for it and stops syncing. Transactions already imported stay in your local database until you delete them.
How do I delete my data?
Use the erase-data function in Settings to clear the local database, or delete the app, which removes the database with it. Neither can be undone and there is no server copy to restore from.
Does Nova give financial advice?
No. Nova is not a financial advisor and does not provide investment, tax, or legal advice. It does not move money, execute trades, or make payments. It shows you what you have recorded and connected.
Reporting a security issue
If you believe you have found a security or privacy problem, write to privacy@alphanovaai.app with enough detail to reproduce it. We will confirm receipt and keep you informed.